Consumers, Manufacturers and Businesses in the Servitization Economy
Consumers increasingly prefer usership to ownership by utilizing pay-per-use and other on-demand services, as scalable and resilient value-driven outcomes such as pay-per-mile become available.
The Traditional make, use and dispose economy is supplanted by a circular one in which resources have a longer useful life, with product and materials recovery at the end of service life. End to end providers will be replaced by multiple product and service offerors with unique expertise in the provision of customer-centric rather than asset-centric services.